![]() ![]() ![]() The War Room should be set up for the duration of a Hypercare period and have dedicated open lines of communication where they can be reached. Setting up a centralized War Room fulfills this need. The support organization needs to be aware of where to channel their escalations in order to receive immediate resolutions. Unexpected issues require immediate resolutions to be contained and removed this avoids a major roadblock to a successful implementation rollout. Set up a War Room – a centralized support base of operations There are three key steps that contribute to a successful silent Hypercare: 1. However, for those familiar with Murphy’s Law, “Anything that can go wrong, will go wrong,” a successful Hypercare requires more than a good Change Management strategy it requires managing the risks around the unexpected. It is one in which the users are trained and well versed in the new system processes so that they need minimal, if any, support or guidance. What is a common characteristic of a successful Go Live and Hypercare?Ī successful Go Live can lead to a silent Hypercare. To provide a common definition, Hypercare is the period of time immediately following a system Go Live where an elevated level of support is available to ensure the seamless adoption of a new system. ![]() This blog, part two of a three-part series on Post Implementation Support, will focus on the Hypercare period of Post Implementation Support and how to manage certain risks – namely, expecting the unexpected. ![]()
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